Harlequin, a division of HarperCollins, is seeking a Operations Resolution Coordinator (1st Shift, 8:00am-4:30pm).

The Operations Resolution Coordinator is responsible for performing process audits, investigating, tracking, and assisting is resolving quality issues/concerns.

Process Auditing & Compliance

• Coordinate (and/or perform), collect, and communicate all warehouse audit activity – highlighting exceptions/opportunities.
• Using flowcharting and other mapping techniques, record the sequence of process steps taken and identify discrepancies between defined processes and actual practices.
• Research variations to process and assist in the establishment of standard practices.
• Completes and maintains process audit paperwork and records.
• Monitor and track the effectiveness of corrective actions.
• Develop and update quality auditing procedures and checklists.
• Escalates risks or conflicts when appropriate.
• Must be able to perform stock verifications and quality checks.
• Perform root cause analysis.

Quality Control & Investigations

• Coordinate (and/or perform) quality checks/sortation, as well as product and location audits.
• Monitor, document and research quality control complaints received via internal and external customers.
• Identify and suggest process improvements.
• Works closely with associates, team leaders, and supervisors when conducting investigations and gathering information about process adherence issues.
• Gather and summarize supporting data from information systems and paper records to help resolve issues.
• Back-up quality auditor as needed.
• Provide timely feedback to supervisors and leadership to ensure issues are resolved.
• Lead investigations.

Training & Process Improvement

• Deliver on the floor training and refreshers to associates regarding quality standards and processes.
• Participates in process improvement projects.

Team Collaboration & General Duties

• Works collaboratively with our business partners at HDC, in Toronto, and in Montage.
• Works collaboratively with all teams and must demonstrate support of Harlequin’s Guiding Behaviors when working with others.
• Supports 5S initiatives ensuring areas are clean and free from debris.
• Performs marginal tasks.

Education, Experience & Skills:

• High School diploma or GED required. 1 – 3 years’ experience in Quality.
• Experience working in a distribution and/or manufacturing environment.
• Proficiency with computers including MS Office & Outlook.
• Demonstrated solid communication and interpersonal skills. Professional verbal and written communication. Ability to communicate at all levels. Strong listening and interpretation skills.
• Knowledge of Management Warehouse Systems (PkMS preferred) a plus.
• Strong problem solving and decision-making skills.
• Ability to work under strong demands and multi-task in a fast-paced environment. Must be able to manage time by changing priorities.

Mathematical Skills:

• Must be able to perform addition, subtraction, multiplication, division, decimals, fractions, and English/Metric conversions.
• Must be able to read production report data and verify/audit data.

Reasoning Ability:

• Must be able to identify a problem and implement a quick solution in order to meet the production and quality requirements.
• Must be able to read, analyze and interpret data in report form and make decisions based on the information the data portrays.
• Must have a general understanding of entire replenishment operation in order to make staffing and scheduling adjustments as necessary.

Supervisory/Leadership Requirements:

• Has no direct supervisory responsibility.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, hear, grasp, operate objects and controls, reach with hands and arms, use computer, use close and distant vision and adjust focus.
• Regularly required to stand, bend, work on a computer, crouch, and lift weights up to 35 lbs., push up to 100 lbs. on a cart.
• Occasionally required to sit.
• Must be comfortable working on the warehouse floor and moving between departments when needed.

WORK ENVIRONMENT: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Frequently required to work near moving equipment.
• Frequently works in noise of moderate volume.
• Occasionally smells diesel fumes from dock trucks and propane from forklifts.

• Occasionally works in varying degrees of temperature.

Pay: $21-$25/hr  Salary will commensurate with experience.     

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.     

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.