The TikTok Shop & Marketplace Operations manager is responsible for the day-to-day management and strategic operational development of TikTok Shop as a channel, as well as future marketplace expansion. Working with the heads of the two TikTok Shops, this role will own systems architecture and strategy, as well as execution, to ensure seamless operations and continued growth.

• Partner directly with the heads of TikTok Shops to develop Key Performance Indicators (KPIs), strategic initiatives and project plans for the TikTok Shop and marketplace channel.
• Use best practices for managing Shop operations and maintaining strong Shop Health score.
• Continually audit and optimize operations, including listings, logistics, messaging flows, creator onboarding, and content quality control.
• Support campaign planning (Mega Sale Days, Brand Days, etc.), affiliate outreach, internal and external content development.
• Support inventory management and fulfillment operations.
• Develop and maintain reporting and analytics dashboards. Own ongoing and ad hoc reporting and analytics.
• Serve as a subject matter expert and internal consultant on TikTok Shop by proactively staying ahead of TikTok
• Shop updates, beta programs, and new features to test.
• Own operational management for future marketplace expansion.

• 3–5+ years of overall experience in e-commerce, social commerce, operations, or growth, with 1-2 years of experience in TikTok Shop strategy and operations
• Bachelor’s Degree (or equivalent experience) Required
• Proven ability to build Standard Operating Procedures (SOPs), systems, and scalable processes
• Analytical mindset with strong comfort in dashboards, spreadsheets, and reporting
• Strong understanding of TikTok Shop, affiliate ecosystems, or marketplace operations
• Strong understanding of analytics and how channel financials impact business outcomes
• Strong business acumen and critical thinking skills
• Ability to operate cross-functionally and keep teams aligned
• Fast execution speed — comfortable making decisions with imperfect information

HarperCollins Publishers is a company full of people who are passionate about books.  When you apply for a position, we want to know why you want to work here, and why you are interested in the job. That’s why cover letters are strongly preferred.

The salary range for this position is $70,000-$90,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.  

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.     

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.