The Business Analyst will work closely with technical, business, and 3^rd party teams to implement change initiatives and support daily WMS operations within the context of a fully integrated warehouse environment. 

• Assist in gathering, documenting, and validating business requirements. Conduct research and analysis.  Organize documentation and post to shared spaces for use by cross functional teams.
• Track progress against deliverables, provide regular status updates, and alert team leaders to any challenges or potential risks.
• Collaborate with cross functional teams including ERP solutions, QA, and 3^rd party providers to test, and implement systems enhancements and bug fixes.
• Configure WMS workflows, label formats, and report overlays. Perform daily administrative tasks to execute job processes, monitor for error conditions, manage user profiles.
• Define test scenarios, execute testing, document failures, and work with technical teams and 3^rd party providers to resolve failures.
• Investigate production issues, work closely with technical teams and 3^rd party providers to solve and restore services. Provide status updates to team leaders.  Document issue and resolution.
• Cross train with senior business analysts, provide system documentation, support business user training and resolve general inquiries.

• Familiarity with cloud-based systems, especially warehouse management systems.
• Interested in learning key warehouse operations functions: inventory, work orders, order scheduling & fulfillment, yard management & shipping, parcel manifesting, 3^rd party logistics, and short run print.
• Collaborate with diverse teams including business, operations, technical teams, and 3^rd party providers.
• Strong communication, documentation, analytical skills. Ability to independently plan, organize, and structure work. 
• Balance multiple deliverables, daily administration tasks and production issues.
• JDE, JIRA and Confluence skills are a plus.
• Travel expectations up to 50%

HarperCollins Publishers is a company full of people who are passionate about books.  When you apply for a position, we want to know why you want to work here, and why you are interested in the job. That’s why cover letters are strongly preferred.

The salary range for this position is $75,000-$80,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.  

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.     

HarperCollins Publishers is an equal opportunity employer.

HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.