Position is part of a team that performs ‘run the business’ functions for HarperCollins NA.   The Production Services Analyst is responsible for batch engineering, code promotes, application and batch monitoring, change management and audit data gathering along with providing Level 1 support for infrastructure services including servers, network appliances, and applications.  This position coordinates activities between IT customers and Data Center Operations. 

• Provide Level 1 Data Center Operational support, including participating in an after-hours on-call rotation
• Provide gatekeeper responsibilities for migrating application code changes into production environments
• Coordinate and document job scheduling for the Windows and Unix platforms using the Enterprise standard scheduling tool – Tidal Workload Automation.
• Act as liaison between Applications Development, Global Technology Teams, and Data Center
  Operations
• Provide operational support for HarperCollins applications, including the Crown Jewel applications (JDE, Klopotek, Biblio, etc.)
• Responsible for performing domain registrations, DNS changes and certificate management
• Work with Global Technology teams to orchestrate and test Data Center disaster recovery exercises
• Responsible for data gathering and reporting for both internal and external audits
• Provide installation and policy development for Operational support products including scheduling, infrastructure monitoring, print management (Solimar) and CI-CD toolsets
• Perform gatekeeper role as part of the Federated Change Management Team for HarperCollins
• Enforce proper Change Management processes with the internal HarperCollins developers and Global Technology infrastructure teams
• Provide on-going technical and procedural training to the 7x24 Operations team

CONTACTS:

• Reports to the Senior Manager, Production Services
• Works with HCP internal personnel on all levels, Global Technology team, and vendor
  technical resources
  
  

• Degree in Computer Science preferred or equivalent work experience.
• 3-5 years working knowledge in a MS Windows and Linux environment
• Background in both application development and data center operations
• Proficient with operational scheduling packages (Tidal Workload Automation preferred)
• Skilled with network and infrastructure monitoring packages (SolarWinds)
• Experience with developing and maintaining Windows batch and PowerShell scripts
• Skilled in configuring DNS and provisioning SSL certificates
• Adept at using media management software and procedures
• Competent working knowledge of Microsoft Office products
• Good analytical, problem solving, and project management skills
• Ability to interact with all levels of IT and customer personnel
• Possess a positive, professional, team-oriented attitude
• Exhibit a strong ability to work under pressure with changing priorities
• Demonstrate excellent written and verbal skills
• Work off-hours in support of projects as required

HarperCollins Publishers is a company full of people who are passionate about books.  When you apply for a position, we want to know why you want to work here, and why you are interested in the job. That’s why cover letters are strongly preferred.

The salary range for this position is $85,000- $90,000. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.  

In addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.     

HarperCollins Publishers is an equal opportunity employer.