HarperCollins Publishers

Digital Product Manager

Job Locations US-TN-Nashville | US-MI-Grand Rapids
Category
Ops & Technology

Overview

HarperCollins Christian Publishing Logo

Preference is to fill this position in Grand Rapids, MI or Nashville, TN but we are also open to qualified candidates that are located outside of these areas.

 

HarperCollins Christian Publishing is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation. 

 

The Digital Product Manager sits at the intersection of business, technology, and design to define and deliver customer-first, digitally-enabled experiences throughout the ecosystem of HCCP and HarperCollins Focus DTC brands.

 

This role operates strategically in developing the vision and direction for a subset of digital products, leading and influencing cross-functional internal and external teams, while tactically leading execution of development, optimization and evaluation of outcomes against predetermined KPI targets.

Responsibilities

  • Collaborating with cross-functional areas (UX, IT, Operations, Analytics, Finance, Marketing) to identify and deliver value through a customer-first, digitally enabled ecosystem.
  • Developing compelling digital product visions and strategies grounded in customer needs, business goals, data, and insights.
  • Conducting data analysis to identify business opportunities; provide actionable insights.
  • Performing constant A/B testing on website content, layout, messaging, and user interface to improve overall web performance.
  • Translating product vision into outcome focused roadmaps that communicate clear direction and digital product priorities across the organization based on the value that will be delivered.
  • Managing multiple stakeholder expectations while delivering on the product vision, ensuring decisions that impact the product are grounded in material business and customer benefits.
  • Establishing product goals, metrics, and analytics to measure product value outcomes; managing and grooming a product backlog based on performance while maintaining balance between innovative capabilities and foundational refinements and enablers.
  • Analyzing consumer needs, current market trends, and potential partnerships from a build/buy perspective; assessing current competitor offerings, identifying opportunities for differentiation.
  • Partnering with finance and other teams as needed to develop business cases and benefits to support investment in product features and functionality.
  • Delivering the product’s value through a highly collaborative, cross-functional team comprised of business, technology, and design disciplines working in an agile framework.
  • Engaging relevant stakeholders to create deployment plans and internal communications; ensuring product capabilities are positioned for successful adoption across functions and brands.
  • Providing end-to-end subject matter expertise for the digital product internally and as the primary point for any needs related to the product area.
  • Translating and documenting requirements in the format of product epics, features, user stories and acceptance criteria.

Qualifications

Work Experience:  4+ years of consumer-facing software product management, development and/or UX design experience.

 

Education: Bachelor's degree in Computer Science, UX design, or related field (or equivalent)

 

Knowledge:

  • Expertise utilizing modern product development principles (lean startup, autonomous product-based teams, hypothesis-driven-development, etc.)
  • Experience in Shopify ecosystem
  • Experience with subscription model consumer businesses preferred.

Skills:

  • Excellent relationship builder, with the ability to lead and influence across functions.
  • Understanding of core eCommerce and UX principles
  • Strong quantitative and qualitative analysis skills, data-driven, and has experience with A/B and multivariate testing.
  • Skilled at understanding and empathizing with consumer needs, while balancing with business goals
  • Strong business judgment and eye for prioritizing competing priorities

HarperCollins Christian Publishing is an Equal Opportunity Employer.

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