HarperCollins Publishers

Credit Services Representative

Job Locations US-PA-Moosic
Credit Services


The role of the Credit Services Rep will be responsible for the timely collection and reconciliation of all open items on accounts within assigned portfolio working under minimum supervision.


The successful candidate will have contact with the Montage Office, New York Office, Sales Reps, other publishers and customers.


  • Responsible for the timely collection & reconciliation of all open items on accounts within assigned portfolio
  • Maintain aging of assigned portfolio within department requirements
  • Coordinate with Customer Service, AR and all cross-functional teams to resolve chargebacks, disputes & reconciliations
  • Identify problem accounts/situations and recommend a course of action to Management
  • Adhere to corporate/department policies & procedures & meet/exceed assigned goals
  • Assist with special projects & miscellaneous duties as required
  • Maximize systems & technology to improve efficiencies & deliver results


  • High School Diploma or equivalent required
  • Previous credit and collections experience
  • Excellent problem-solving skills
  • Able to perform in a high volume, high pressure and multi-task environment
  • High level of professionalism
  • Proficient in Word, Excel & basic computer skills
  • Excellent verbal & written communication skills
  • Bilingual (English/Spanish) background is a plus, but not required



About HarperCollins

HarperCollins Publishers is the second largest consumer book publisher in the world, with operations in 17 countries. With 200 years of history and more than 120 branded imprints around the world, HarperCollins publishes approximately 10,000 new books every year in 16 languages, and has a print and digital catalog of more than 200,000 titles. Writing across dozens of genres, HarperCollins authors include winners of the Nobel Prize, the Pulitzer Prize, the National Book Award, the Newbery and Caldecott Medals and the Man Booker Prize. HarperCollins, headquartered in New York, is a subsidiary of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV) and can be visited online at corporate.HC.com.


HarperCollins Publishers is an Equal Opportunity Employer.



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