HarperCollins Publishers

Systems Analyst

Job Locations US-NY-New York
Information Technology




HarperCollins is looking for a Systems Analyst to work on the Solutions Management Team in the IT Department. The main responsibility of the analyst is to review and document application functionality and processes in the IT environment to provide functional specifications to Development. The ideal candidate will have the ability to work with business users to identify system solutions that meet the business need. The position will report into the Senior Manager, Solutions.


  • Define application change requests by evaluating existing business processes and corresponding application functionality
  • Develop detailed, actionable functional specifications for internal and external developers
  • Work independently and as part of a team on small, medium and large projects
  • Engage with business stakeholders to understand program priorities and vision in order to translate requirements into a product roadmap
  • Partner closely with solutions managers to break down the roadmap into features and user stories
  • Provide forward thinking, intuitive and innovative solutions that aid in building an exceptional user experience
  • Conduct regularly scheduled meetings to assess progress on tasks and contribute to the identification of required work packages for development cycles
  • Serve as the conduit between the user community and the software development team
  • Collaborate with Project Managers, Solutions Managers and Developers to establish the technical vision and analyze tradeoffs between scope, timing, usability and functional needs
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to an overall understanding, and distinguish user requests from the true underlying need
  • Validate requirements by performing system tests to confirm expected results of application functions and system outputs
  • Create written documentation per IT project standards that serves as a reference to the scope of the project, functional requirements, and targeted outcomes
  • Successfully engage in multiple initiatives simultaneously
  • Provide regular status updates to managers ensuring all risks are reviewed, action plans are developed to mitigate those risks, and dependencies to project schedules are identified


  • 2-4 years as a functional analyst in Information Technology.
  • 2-4 years of related experience in media or publishing is a plus.
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate those needs into functional requirements.
  • Excellent verbal and written skills and the ability to interact professionally with senior managers and subject matter experts.
  • Independent and self-motivated, capable of executing under uncertainty with multiple priorities, in a fast-paced environment
  • Strong multi-tasking skills are required.
  • Strong knowledge of MS Excel is required.
  • Microsoft SQL Server skills (Transact SQL) is a plus.
  • JIRA and Confluence skills are a plus.

HarperCollins Publishers is a company full of people who are passionate about books.  When you apply for a position, we want to know why you want to work here, and why you are interested in the job.  That’s why cover letters are strongly preferred.


Please note that HarperCollins Publishers does not accept resumes from agencies unless our Human Resources department has authorized in writing a specific agency to submit resumes for a specific position.  Therefore, if an agency submits a resume without Human Resources’ prior written approval to do so, the individual identified on that resume will not be considered a candidate presented by your company.


HarperCollins Publishers is an Equal Opportunity Employer.


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