HarperCollins Publishers

  • Warehouse Supervisor

    Job Locations US-IN-LaPorte
    Category
    Warehouse
  • Overview

    Oversee Returns Processing department. Directs, coordinates and plans. Directs the activities of full time and temporary employees and responsible for maintaining company standards of safety.
    Responsible for planning, organizing and controlling of returns and ensuring credits are processed in the system within specific timeframe. Coordinates receiving and outbound RTC shipments. Managing daily workflow with other departments and personnel. Perform investigations of claim issues and communicate with other locations via email, telephone and fax. Maintain Forklift Operator certification and operate forklift to load and unload trucks occasionally.

     

    Responsibilities

    Essential Job Functions

    Manage full time and temporary employees

     

    Planning, organizing and controlling of returns processing department over-all operations involving returns

     

    Oversee pre-receiving, receiving, UPS, and USPS returns

     

    Supervise NOP/OP, Jacket Repairs, Mass Market areas

     

    Schedule appointments for inbound and outbound shipments

     

    Process all returns within 3 days from receipt

     

    Coordinate with maintenance and internal IT department to maintain system updates

     

    Responsible for providing and tracking on-job training

     

    Conducts employee performance reviews and discipline

     

    Audit of daily labor; monitor and control daily attendance

     

    Review and approve all direct report timecards and PTO requests, using Ultipro

     

    Producing regular reports and statistics on a daily, weekly and monthly basis while ensuring deadlines are met

     

    High attention to detail and accuracy – measures and maintains accuracy of returns utilizing available resources

     

    Maintaining company standards of safety in the work environment; performs accident and near miss investigations. Corrects unsafe behavior immediately

     

    Periodically assist with loading and unloading pallets from trucks

     

    Performs other duties as deemed necessary by the Warehouse Director
     

     

    Qualifications

    Requirements

     

    3 years of previous experience in distribution, logistics, operations planning and/or warehouse environment
     

    Must have previously supervised multiple employees in a warehouse environment

     

    Must have good communication skills

     

    Ability to speak with all levels of the organization

     

    Possess the capability of reading and comprehending instructions/procedures

     

    Must have forklift driving experience

     

    Successfully complete Forklift Operator Certification process

     

    Must be capable of standing all day and lifting up to 50 pounds

     

    Good organizational and Math skills

     

    High School graduate or equivalent (GED)

     

    Proficiency with computer , including AS400 and Microsoft Windows

     

     

    Other Skills or Abilities

    Must be able to read and write English fluently

     

    Must be able to work in a fast paced, team environment

     

     

    Physical Demands

    Standing, walking, climbing up and down, bending, reaching, crouching, grasping, kneeling, balancing, pushing, pulling, lifting and carrying

     

    The noise level in the work environment is usually moderate, making hearing protection optional but not required

     

    Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus

     

    Hearing is necessary due to the automated equipment used (horn honking required to notify pedestrians that vehicles are near)

     

     

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