HarperCollins Publishers

  • Human Resources Coordinator

    Job Locations US-MI-Grand Rapids
    Human Resources
  • Overview

    HarperCollins Publishers is currently seeking a Human Resources Coordinator for its Christian Publishing Division. This position will be based in Grand Rapids, MI.

    The Human Resources Coordinator will work as an integral member of HarperCollins Christian Publishing’s (“HCCP”) Human Resources team with key areas of focus being:  ownership and management of key HR processes including payroll, recruiting support, compensation and leave administration, data analytics and reporting as well as accountability as a member of a high functioning team.

    The HR Coordinator will report to the HCCP Division’s Vice President of HR (based in Nashville, TN).


    Own and Manage key HR Processes:

    • Payroll and Leave Administration which includes serving as the liaison between HCCP and HR colleagues in NYC and other HC locations regarding payroll and leave inquiries. This includes ensuring that payroll is processed accurately on a bi-weekly basis as well as serving as the main point of contact for HCCP regarding FMLA, short-term and long-term disability claims.
    • Compensation which includes serving as the coordination point for HCCP’s HR team on compensation projects including market pricing, pay analysis and, in partnership with the VP of HR for HCCP, bonus plan administration.
    • Reporting and Data Analytics which includes retrieving, organizing, analyzing and presenting data findings. Work involves finding efficiencies with existing reporting/data management as well as building new reporting.
    • Recruiting Support which includes posting jobs, scheduling interviews and managing background checks (including E-Verify for Tennessee) all of which require frequent, professional interaction with applicants, vendors and internal resources.
    • New Hire, Onboarding and Orientation Process which includes drafting confirmation emails and assisting with the welcome process by providing an organized, helpful, and reliable first experience for new hires.
    • Termination Process which includes scheduling exit interviews and sending appropriate notifications and requires a helpful, reliable and, at times, empathic approach.
    • Training Support & Compliance which includes managing the company’s tuition reimbursement program as well as serving as HCCP’s point of contact to ensure compliance training is completed by all HCCP employees in a timely manner.

    Departmental Support:

    • Serve as a departmental point of contact for employees and outside stakeholders to answer general questions and provide pertinent information when possible which requires a professional, reliable and helpful approach.
    • Travel planning and expense reporting as needed.
    • Ensure filing, including personnel files, is accurate and current.
    • Process monthly employee service awards for Grand Rapids-based employees.
    • Manage sensitive and confidential data in an accurate, timely and confidential manner. 


    • Work as a member of HCCP’s HR team which includes proactive communication, collaboration and leveraging the team’s knowledge and experience to gain optimal results. All of this is balanced with a focus on individual accountability and ownership to achieve results.
    • Develop relationships and partner with HR colleagues in NYC and other HC locations when appropriate.



    • A proven track record working with / managing sensitive and/or confidential information is required.
    • Business aptitude with an understanding or an interest in understanding business concepts and financial terms/measures is required.
    • Experience working as a member of an integrated, collaborative team is strongly preferred. Experience building relationships and working with leaders and employees in offsite and/or remote locations is preferred.
    • Strong systems orientation including a solid working knowledge of Microsoft Office is required. Ability to manage, retrieve and analyze data using Excel strongly preferred.
    • Experience utilizing social media in a professional environment is very strongly preferred.
    • Experience with iCIMS, Concur and UltiPro helpful.

    Work Experience:  2+ years of work experience in human resources, marketing, or administration or a related field is required.


    Education: High School diploma or equivalent is required. BS/BA college degree strongly preferred.  


    Industry Knowledge:  

    • Strong attention to detail required. Experience working with data and numbers preferred.
    • A desire to develop in the HR profession is strongly preferred.
    • Occasional overnight travel may be required.
    • Ability to work a full, professional schedule required.


    • Decision Making and Problem Solving: Consistently demonstrates sound judgment including when to escalate problems.  Able to problem solve while exhibiting judgment and a realistic understanding of issues.  Able to use reason especially when dealing with sensitive topics.  Able to assess a situation to determine the underlying issue or problem. Able to proactively identify cause and effect implications of a course of action.  Able to seek and understand multiple perspectives while remaining objective.  Able to use data and facts to drive decisions and recommendations.
    • Communication: Able to clearly present information through the spoken word including the ability to speak professionally; clearly and concisely present ideas in written format including the ability to develop written  materials from concept; listen well; maturely express one’s opinions including the ability to respond to objections successfully; accurately communicate to others regardless of their status of position and deliver complex and/or difficult messages when necessary.
    • Adaptable/ Flexible: Able to remain open minded and change direction/ focus/ priorities as needed.  Able to manage transitions and adjust to change effectively.  Able to withhold actions or speech in the absence of important information; maintain a mature problem solving/ solution-oriented attitude while dealing with conflict, obstacles or time demands; able to deal with unresolved situations, frequent change, delays or unexpected events.
    • Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.
    • Relationship Management/ Corporate Path Finder: Able to develop rapport with others; develop a network of contacts; build and maintain long-term relationships with internal, corporate and external stakeholders.  Able to recognize the impact of one’s behavior on others. 
    • Integrity: Able to be tactful, maintain confidences and foster an ethical work environment; build credibility and handle all situations honestly.
    • Accountable/ Results & Detail Oriented: Able to start and persist with specific courses of action while demonstrating initiative, high motivation and a sense of urgency. Able to prioritize and “do what it takes” to achieve results in a multi-task environment.  Proactive and willing to undertake additional responsibilities.  Able to establish and maintain realistic priorities including the ability to say no when and as needed.  Demonstrates great attention to detail with a proven track record and desire to produce things right the first time.
    • Team Orientation: Able to balance a strong sense of individual accountability within a high functioning team.  Demonstrated ability to collaborate with others to achieve optimal results.

    HarperCollins Christian Publishing is an Equal Opportunity Employer.


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