HarperCollins Publishers

Customer Service Representative

US-PA-Moosic
Category
Customer Service

Overview

The role of a Customer Service Representative will receive, analyze and take corrective action to resolve customer inquiries, complaints or issues in accordance with service procedures and guidelines.

With minimal supervision, the CS Rep will be empowered to use good judgement in immediate resolutions of customer issues.  While having direct contact will all types of customers, sales personnel, vendors and other department personnel of all levels, the role will need to have excellent verbal/written communication skills

Responsibilities

  • Receive, analyze and take corrective action to resolve all customer inquiries, complaints or issues in accordance with service procedures and guidelines with minimal supervision
  • Effectively communicate with customers, sales personnel, vendors and other internal departments via verbal or written/electronic correspondence
  • Receive and process various transactions within J D Edwards (i.e. various types of order entry, bindery requests, billing adjustments, work orders/special handling 
  • Could be assigned as a primary contact or liaison to a key customer (s)
  • Special assignments as required
  • Attendance and punctuality required as keys to the success in servicing both internal and external customers
  • Customer Service Representatives are empowered to use good judgment in immediate resolutions of customer issues with minimal supervision and in the manner outlined under the HarperCollins policies, practices and procedures.

Qualifications

  • High school diploma or equivalent required
  • Previous Customer Service/Call Center experience preferred
  • Microsoft Office proficient, JDE experience beneficial   
  • Ability to speak, read and write English.  
  • Excellent verbal/written communication skills with the ability to be courteous, effective and professional.
  • Ability to effectively compose and respond in email.
  • Spanish or French language skills a plus
  • Must be detail oriented and organized
  • Ability to prioritize and multitask; Can shift focus from one task to another while working in open concept environment.

About the Company:

 

HarperCollins Publishers is the second largest consumer book publisher in the world, with operations in 18 countries. With nearly two hundred years of history and more than 120 branded imprints around the world, HarperCollins publishes approximately 10,000 new books every year in 17 languages, and has a print and digital catalogue of more than 200,000 titles. Writing across dozens of genres, HarperCollins authors include winners of the Nobel Prize, the Pulitzer Prize, the National Book Award, the Newbery and Caldecott Medals and the Man Booker Prize

HarperCollins, headquartered in New York, is a subsidiary of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV) and can be visited online at corporate.HC.com.

 

HarperCollins Publishers is an Equal Opportunity Employer

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