Ven y únete al increíble equipo de Servicio al Cliente de HarperCollins Christian Publishing. En HCCP hacemos las cosas de manera diferente a cualquier otro centro de llamadas. Disponemos de unos Valores Fundamentales que seguimos y verás en funcionamiento cada día de trabajo en HCCP. Nuestros Valores Fundamentales son: Integridad, Responsabilidad, Iniciativa, Respeto y Servicio. Nuestros empleados siguen con pasión nuestra misión y valores. Nos consideramos un empleador preferido por nuestra oferta de salarios competitivos, un programa de vacaciones y tiempo personal muy generoso, diez días festivos pagados, un programa de beneficios robusto con un coste mínimo para el empleado, plan 401k y tiempo libre remunerado para el servicio comunitario. Nos encontramos cerca del aeropuerto de Nashville.
Come join an exciting customer service team at HarperCollins Christian Publishing. At HCCP we do things a little different than other call centers. We have a set of Core Values that we follow and you’ll see in action each day while working at HCCP. Our Core Values are: Integrity, Accountability, Initiative, Respect and Service. Our employees have a passion for our mission and values. We consider ourselves an employer of choice by offering competitive wages, a very generous vacation and personal time package, 10 paid holidays, a robust benefit package where your cost is minimal, 401k plan, and paid time off to serve in the community. If you are bilingual (English/Spanish) and want to work for the leading Christian Publishing company, please consider applying for our open International Customer Service Lead position. The Customer Service Lead will supervise a team of up to 4 CSRs and will help us inspire the world through our Spanish publications. The HCCP office is located in the Nashville airport area.
HarperCollins Christian Publishing is in search of a International Customer Service Lead (English/Spanish) for their Customer Service division.
The Customer Service Lead is responsible for providing exceptional customer service to customers through the daily coordination of a team of International Customer Service Representatives to include hiring, motivating, recognizing, and rewarding, coaching, training and problem solving. The Customer Service Lead is responsible for assisting the Customer Service Supervisor with development, analyses, and implementation of staffing, training, scheduling, and recognition. The Customer Service Lead is empowered to use good judgment in immediate resolution of customer issues with little supervision needed.
Our goal is to have each CSR model our Core Values, respond quickly and accurately to customer inquiries and to build relationships with the internal key contacts and external customers.
The primary responsibilities of the International Customer Service Lead (English/Spanish) include but are not limited to:
Customer Service Responsibilities
NOTE: Flexible working hours and overtime are required as needed
Desired candidate will possess the following knowledge, experience, education and skills:
Working knowledge of HarperCollins Christian Publishing products, as well as that of competitors, preferred
HarperCollins Christian Publishing is an equal opportunity employer.